Support

Software Support

We use different technology processes in our platform to ensure we are bringing you the latest and greatest in educational experiences. However, we know that sometimes technology can cause anxiety; especially if you do not know what to expect.

First, there is our Information Technology department, also known as IT, who can help you with any username and password issues, email problems. Our IT department is available 24/7 and can be reached at 877-655-3577 or by emailing info@npskillsmadeeasy.com

For the software that supports the way you complete your assignments, You can reach us Monday through Friday, from about 7:30am to 5pm (except holidays) at admin@npskillsmadeeasy.com

And, if you forget who to go to for what assistance, take a look at the Technical Support link near the bottom of the menu of any of the pages of the platform and you will find the contact information for who you need to reach out to solve the problem you are encountering. If we can’t solve your problem, we will get you to the person who can!

System Requirements

Before you begin your course, you need to ensure that your technology hardware is up-to-date, and that you have all the equipment you need to succeed.

Windows and Mac desktops are acceptable and the use of Google Chrome is strongly recommended. Chromebooks will not work with several pieces of software. You will need a headset with microphone or speakers and a microphone on your computer. Mac computers MUST be running the latest operating system to be compatible with our program’s software.

Here’s a general overview of what you will need:

• An internet connection – broadband wired or wireless (3G or 4G/LTE). Minimum bandwidth is 600kbps (up/down) and recommended is 1.5 Mbps (up/down). Check your Internet bandwidth using Speedtest.
• Built-in headset jack from laptop or desktop. Even if your laptop or desktop has speakers, you must plug in a headset so that the sound from the speakers does not cause an echo in the Zoom meeting. Any headset with a 3.5mm plug will plug in.

Supported Operating Systems

• Mac OS X with MacOS 10.6.8 /(Snow Leopard) or later
• Windows 10
• Windows 8 or 8.1
• Windows 7
• Windows Vista with SP1 or later
• Windows XP with SP3 or later
• Ubuntu 12.04 or higher
• Mint 17.1 or higher
• Red Hat Enterprise Linux 6.4 or higher
• Oracle Linux 6.4 or higher
• CentOS 6.4 or higher
• Fedora 21 or higher
• OpenSUSE 13.2 or higher
• ArchLinux (64-bit only)

Supported Tablets and Mobile Devices:

• iOS and Android devices (Links to an external site.)
• Windows Surface PRO 2 running Win 8.1 (Links to an external site.) ·
• Windows Surface PRO 3 running Win 10 (Links to an external site.)
• Blackberry devices
• Supported Browsers
  • Windows: IE7+, Firefox, Chrome, Safari5+
  • Mac: Safari5+, Firefox, Chrome
  • Linux: Firefox, Chrome